1- What is your Return Policy and Procedure?
ou can return any unused item (excluding; underwear and swimwear*) within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.
You can start your return process from our Easy Return Center section after logging in to your account. If you do not have an account, please contact our Customer Care Center for your return.
Returns in Turkey are Free of Charge.
*For the swimwear category, you can only return purchases made from Pazzarco within 15 days of receiving your order.
2- How can I return my Order?
We are happy to offer you a smooth return process within the guidelines of our Return Policy. You can go to the Easy Return Center from your account and follow the simple steps provided.
Please contact our Customer Care Center for your return if you don’t have an account or you cannot access your account. 

3- How can I exchange an item?

Unfortunately, we don’t offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.

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